Frequently Asked Questions - Online Gift Cards

How does the Online Gift Card work?

Our Online Gift Card is a digital voucher that can be purchased and sent directly to your email. Once received, you can forward it to the intended recipient, who can then use it to make purchases on our website.

How quickly will I receive the Online Gift Card?

The Online Gift Card is delivered to your email immediately after your purchase is confirmed. You can forward it to the recipient right away, ensuring a prompt and hassle-free gifting experience.

What happens if the purchase is higher than the Online Gift Card value?

That is not a problem at all! At checkout, if the leftover Gift Card amount is smaller than your total purchase, you can add any available payment method of your choice to pay for the remaining value. This allows you to fully deplete our Online Gift Card.

Can I personalise the Online Gift Card?

Unfortunately, at this time we do not offer personalisation of our Online Gift Cards.

Can the Online Gift Card be used multiple times?

Yes, our Online Gift Card can be used multiple times until the balance is fully depleted. Recipients can make purchases until the card's value is exhausted or save the remaining balance for future use.

Is there an expiration date for the Online Gift Card?

Our Online Gift Card have no expiration date. However, we encourage recipients to redeem and enjoy their gift as soon as possible to avoid any unforeseen issues.

Can the recipient choose how to use the Online Gift Card?

Certainly! The recipient has the freedom to select from a wide range of products available on our website.

What if the recipient wants to exchange or return an item purchased with the Online Gift Card?

Our standard exchange and return policies apply to purchases made with the Online Gift Card. The recipient can reach out to our customer support team for assistance with exchanges or returns, following the guidelines provided on our website.

Can the Online Gift Card be redeemed for cash?

No, our Online Gift Card holds no cash value and cannot be exchanged for cash. It can only be used to make purchases on our website.

Any other questions?

If you have any further questions or concerns regarding our Online Gift Card, please don't hesitate to reach out to our friendly support team. We're here to provide assistance and ensure your gifting experience is seamless and enjoyable.