Delivery Information

Shipping is free on all orders over €100 (excluding overweight items) * to addresses in the Republic of Ireland and Northern Ireland.

Orders may take up to 2 – 3 working days to process then shipped and delivered the next working day (unless otherwise advised).

For any order under this amount a shipping charge of €5 will be applied.

Scooters and overweight products will incur additional charges. Please contact us for more details on these charges.

We will send you an email with a tracking number.

Simply enter this number on https://dpd.ie/ to track your order.

Returns & Exchanges FAQ

If you are not satisfied, and you wish to return a product, you may do so within 30 days of purchase date to any 53 Degrees North store and we will refund you in full via the
original payment method used (if possible) or exchange your item for another size or another item.

This includes items in the sale.

Please note: You must have a valid proof of purchase so please ensure to keep it safe.

Yes, you may do so within 30 days of delivery date to any 53 Degrees North store and we will refund you in full via the original payment method used (if possible) or exchange your item for another size or another item.

This includes items in the sale.

Please note: You must have a valid proof of purchase so please ensure to keep it safe.

You can also return web orders by post. You can post it along with proof of purchase to:

Web Order Returns, 53 Degrees North, Unit 416,
Blanchardstown Centre, Dublin 15, Dublin, D15 FT91.

Please note that returning goods is the responsibility of the customer (until we receive the goods) and the cost of returning goods must be covered by the customer.

Whilst you are deciding whether to retain your purchase, you
do have a statutory duty to take reasonable care of our goods.

Therefore, please do not damage the goods whilst you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example, boxed garments and gift items).

You must ensure that you return the original undamaged packaging along with the item's you are unhappy with.

Please note for health and safety reasons that all footwear
must be returned in a clean and dry condition.

We will not accept footwear in any other condition.

Please note for safety reasons, climbing equipment and underwear may not be returned unless faulty.

If you are returning
a web order by post please pack your item carefully, customers often reuse the packing it was sent out in, along with your returns form, to: 

Web Order Returns, 53 Degrees North, Unit 416, Blanchardstown Centre, Dublin 15,
Dublin, D15 FT91

Returning goods is the responsibility of the customer (until
we receive the goods) and the cost of returning goods must be covered by the customer.

We recommend you use a trusted carrier and keep a proof of postage as we are not liable for items that go missing in transit.

We require a valid proof of purchase to honour an exchange or refund, this means an itemised copy of proof of purchase where we
can clearly see what item was purchased and how much it cost.

While it is rare, mistakes do occasionally happen. In the
unlikely event the item you received is incorrect for any reason- please get in
touch via email webstore@53degreesnorth.ie as soon as possible.

You can bring an incorrect item back to one of our stores for a return/exchange or post it back to us.

We will reimburse you for any postage paid to get an incorrect item returned to us, please ensure to include
a copy of the receipt.

Faulty Returns FAQ

If an item is faulty and you wish to return it, please return to the store you purchased the item in along with valid proof of purchase.

Items should be returned in a clean and dry condition and be free from mud and
dirt.

Our team will assist you in filling out a return form and conduct an assessment.

Please be aware that goods that are thought to be faulty may be returned to our suppliers, therefore any refund, repair or exchange may take up to 6 weeks.

If an item you ordered online is faulty and you wish to return it, you can drop it in to the store nearest to you along with valid proof of purchase.

Items should be returned in a clean and dry condition and be free from mud and dirt.

For web returns you can also post back faulty items. Please pack carefully, along with your returns form and valid proof of purchase to: 

Web Order Returns, 53 Degrees North,
Unit 416, Blanchardstown Centre, Dublin 15, Dublin, D15 FT91.

If you no longer have the return form please include a note including: Order Number, Your Full
Name, Contact details and nature of the fault.

Returning goods is the responsibility of the customer (until we receive the goods) and the cost of returning goods must be covered by the customer.  We recommend you use a trusted carrier and keep a proof of postage as we are not liable for items that go missing in transit.

Please be aware that goods that are thought to be faulty may be returned to our suppliers, therefore any refund, repair or exchange may take up to 6 weeks.

After assessment and once the fault has been confirmed, we will exchange the item, provide store credit, or refund the full cost
including any delivery charges incurred where appropriate.

We regret that we can only reimburse postage costs if the
goods are found to be faulty.

If the item is found to be without fault we will contact you directly and ensure the item in question is returned to you.

Other Faulty FAQ

Even with the best care in the world it’s important to note
that no DWR (Durable Water Repellence) finish is permanent.

This water-repellent coat on your garment/footwear needs to be maintained to optimise performance, firstly by cleaning regularly with a tech, and occasionally reproofing.

The brand we recommend is Nikwax.

Yes, all shoes will come with a 1-year warranty but that is subject
to relative wear and tear. As a rule you would expect to get between 500km – 800km out of a pair of runners. For example, if you walk 5km every day, you will
walk an average of 25km a week which would hit 800km in 32 weeks/8 months.

It is also important to bear in mind the type of shoes you
are purchasing and the type of terrain you use them on.

Many of our products are designed for hiking/ running on trails or off road. If you use these daily on tarmac or concrete, they will wear down faster than you would expect with runners designed for road walking/running.

Unsure which shoes are the right
ones for you?

Speak with one of our experts today and they would be happy to advise – Contact Us.

Customer support

+353 (0)1 437 2707

Email Us

webstore@53degreesnorth.ie