Returns & Exchanges

At 53 Degrees North, we aim to ensure that every purchase meets your expectations. However, we understand that sometimes an item may not be quite right. That's why we offer a straightforward and flexible returns and exchanges process. Whether you purchased in-store or online, our goal is to make returning or exchanging products as convenient as possible. Below, you'll find all the details you need to return or exchange items, including how to handle faulty products and important information on wear and tear. We're here to help every step of the way.

In-Store Purchases

Can I return or exchange an item I bought in-store? 🧾

Yes, if you are not satisfied with your purchase, you can return it within 30 days from the purchase date to any 53 Degrees North store. We will refund the amount using the original payment method if possible, or you can exchange the item for another size or a different product. This policy includes sale items.

Any items bought in Arnotts in the 53 Degrees North area can only be returned there. In addition, we cannot accept returns of items from our 53 Degrees North stores in Blanchardstown, Carrickmines and Cork City Center in Arnotts.

Please Note: A valid proof of purchase is required for all returns and exchanges. Please keep your receipt safe. The item needs to be unused and in original packaging.

Online Purchases

Can I return or exchange an item I bought online?

Yes, items bought online can be returned or exchanged within 30 days of the delivery date at our 53 Degrees North stores in Dublin Carrickmines, Dublin Blanchardstown and Cork City Centre. They cannot be returned to our Arnotts store. We will refund the amount using the original payment method if possible, or you can exchange the item for another size or a different product. This policy includes sale items.

Please Note: A valid proof of purchase is required for all returns and exchanges. Please keep your receipt safe. 🧾 The item needs to be unused and in original packaging.

Returning Online Purchases by Post

You can also return your online orders by post. Please send the item along with proof of purchase to:

Web Order Returns
53 Degrees North
Unit 416
Blanchardstown Centre
Dublin 15, Dublin
D15 FT91

Important: The cost of returning goods must be covered by the customer. We recommend using a trusted carrier and keeping proof of postage, as we are not liable for items that go missing in transit.

How to Return Items

While deciding whether to keep your purchase, you have a statutory duty to take reasonable care of the goods. This means you should not damage the goods or their packaging while inspecting them.

Important Points:

  • Return items with the original, undamaged packaging.
  • For health and safety reasons, footwear must be returned in a clean and dry condition. We will not accept footwear in any other condition.
  • Climbing equipment, food items and underwear cannot be returned unless they are faulty.

Packing Your Return 📦

If returning a web order by post, please pack your item carefully. Many customers reuse the original packing it was sent in. Include your returns form with the package and send it to:

Web Order Returns
53 Degrees North
Unit 416
Blanchardstown Centre
Dublin 15, Dublin
D15 FT91

Incorrect Items

What if I received the wrong item in my order?

We strive to ensure orders are correct, but mistakes can happen. If you receive an incorrect item, please contact us via email at webstore@53degreesnorth.ie as soon as possible.

You can return the incorrect item to one of our stores for a return or exchange, or you can post it back to us. We will reimburse you for any postage costs incurred. Please include a copy of the receipt. 🏷️

Faulty Returns

How to Return a Faulty Item

In-Store Purchases

If you bought a faulty item in-store, return it to the same store along with proof of purchase. Items should be clean and dry, free from mud and dirt. Our team will assist you with a return form and conduct an assessment. Please note, goods thought to be faulty may be returned to our suppliers, which can take up to 6 weeks for a refund, repair, or exchange.

Online Purchases

If you bought a faulty item online, you can return it to the nearest store (Dublin Carrickmines, Dublin Blanchardstown & Cork City Centre) with proof of purchase, or you can post it back to us. Include your returns form and proof of purchase, or a note with your order number, name, contact details, and the nature of the fault.

Please be aware we cannot accept online returns to our store in Arnotts.

Please contact us before you return a faulty item and our team will issue a return label to you. If you return faulty items without contacting us first to receive a return label, you may lose out on compensation for the return costs.

Important: The cost of returning goods must be covered by the customer. We recommend using a trusted carrier and keeping proof of postage, as we are not liable for items that go missing in transit.

Outcome of Faulty Return Assessment

Once we confirm the fault, we will exchange the item, provide store credit, or refund the full cost, including any delivery charges where appropriate. If the item is found to be without fault, we will contact you and return the item.

Wear & Tear

DWR (Durable Water Repellence) Coating

Please note that no DWR finish is permanent. To maintain performance, regularly clean your garment or footwear and occasionally reproof it. We recommend using Nikwax products.

Footwear Wear and Tear

All shoes come with a 1-year warranty subject to relative wear and tear. Typically, a pair of runners lasts between 500km – 800km. The terrain you use your footwear on will affect its lifespan. For advice on the right footwear for your needs, speak with one of our experts – Contact Us.