At 53 Degrees North, we aim to ensure that every purchase meets your expectations. However, we understand that sometimes an item may not be quite right. That's why we offer a straightforward and flexible returns and exchanges process. Whether you purchased in-store or online, our goal is to make returning or exchanging products as convenient as possible. Below, you'll find all the details you need to return or exchange items, including how to handle faulty products and important information on wear and tear. We're here to help every step of the way.
In-Store Purchases
Can I return or exchange an item I bought in-store? 🧾
Yes, if you are not satisfied with your purchase, you can return it within 30 days from the purchase date to any 53 Degrees North store. We will refund the amount using the original payment method if possible, or you can exchange the item for another size or a different product. This policy includes sale items.
Items purchased at the 53 Degrees North concession in Arnotts can only be returned to that location. Likewise, items bought at our Blanchardstown, Carrickmines, or Cork City Centre stores cannot be returned to Arnotts.
Please Note: A valid proof of purchase is required for all returns and exchanges. Please keep your receipt safe. The item needs to be unused and in original packaging.
Online Purchases
Can I return or exchange an item I bought online?
Yes, items bought online can be returned or exchanged within 30 days of the delivery date at our 53 Degrees North stores in Dublin Carrickmines, Dublin Blanchardstown and Cork City Centre for free. Orders cannot be returned to our Arnotts store. We will refund the amount using the original payment method if possible, or you can exchange the item for another size or a different product. This policy includes sale items.
Please Note: A valid proof of purchase is required for all returns and exchanges. Please keep your receipt safe. 🧾 The item needs to be unused and in original packaging.
Returning Online Purchases by Post
You can start your return in your customer portal on our website by logging in with your e-mail. Or you can go to DPD Ireland returns, look for "53 Degrees North" and then enter your order number to print your return ticket.
Please send the item along with proof of purchase to:
Web Order Returns
53 Degrees North
Unit 416
Blanchardstown Centre
Dublin 15, Dublin
D15 FT91
Important: The cost of returning goods must be covered by the customer. We have partnered with DPD Ireland to offer reduced delivery costs to you. Please keep proof of postage, as we are not liable for items that go missing in transit.
Your Right to Cancel (Cooling Off Period)
If you placed your order online, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason. This is in addition to our standard 30-day returns policy.
How to Cancel
You must notify us before the 14-day period expires. You can do this by:
- Emailing webstore@53degreesnorth.ie with your order number and a clear statement that you wish to cancel, or
- Cancelling your order through the cancellation button in YOUR ACCOUNT.
Returning Your Goods
Once you have notified us, you must send the goods back within 14 days of that notification. You are responsible for the cost of return postage. We recommend using a tracked service and keeping proof of postage.
During this period, you may handle and inspect the goods as you would in a physical store. However, you may be liable for any reduction in value resulting from handling beyond what is necessary to check their nature and characteristics.
Your Refund
We will refund the full cost of the goods, including your original standard delivery charge, within 14 days of receiving the returned items or of receiving proof that the goods have been sent back, whichever is earlier. Refunds are made to your original payment method.
We may withhold your refund until we have received the goods, or until you have provided proof of return, whichever comes first.
How to Return Items
While deciding whether to keep your purchase, you have a statutory duty to take reasonable care of the goods. This means you should not damage the goods or their packaging while inspecting them.
Important Points:
- Return items in their original, undamaged packaging. For returns under the 14-day cooling off period, you may inspect goods as you would in a store
- For health and safety reasons, footwear must be returned in a clean and dry condition. We will not accept footwear in any other condition.
- Underwear cannot be returned for hygiene reasons if the original sealed packaging has been opened after delivery. Sealed, unopened underwear may be returned under your 14-day cooling off right.
- Food items cannot be returned unless faulty.
- Climbing equipment that has been used cannot be returned for safety reasons. This does not affect your statutory right to cancel an online order within 14 days of receipt.
Packing Your Return 📦
If returning a web order by post, please pack your item carefully. Many customers reuse the original packing it was sent in. Include your returns form with the package and send it to:
Web Order Returns
53 Degrees North
Unit 416
Blanchardstown Centre
Dublin 15, Dublin
D15 FT91
Incorrect Items
What if I received the wrong item in my order?
We strive to ensure orders are correct, but mistakes can happen. If you receive an incorrect item, please contact us via email at webstore@53degreesnorth.ie as soon as possible.
You can return the incorrect item to one of our stores for a return or exchange, or you can post it back to us. We will reimburse you for any postage costs incurred. Please include a copy of the receipt. 🏷️
Faulty Returns
How to Return a Faulty Item
In-Store Purchases
If you bought a faulty item in-store, return it to the same store along with proof of purchase. Items should be clean and dry, free from mud and dirt. Our team will assist you with a return form and conduct an assessment. Please note, goods thought to be faulty may be returned to our suppliers, which can take up to 6 weeks for a refund, repair, or exchange.
Online Purchases
If you bought a faulty item online, you can return it to the nearest store (Dublin Carrickmines, Dublin Blanchardstown & Cork City Centre) with proof of purchase, or you can post it back to us. Include your returns form and proof of purchase, or a note with your order number, name, contact details, and the nature of the fault.
Please be aware we cannot accept online returns to our store in Arnotts.
Please contact us before you return a faulty item and our team will issue a return label to you. If you return faulty items without contacting us first to receive a return label, you may lose out on compensation for the return costs.
Important: The cost of returning goods must be covered by the customer. We recommend using a trusted carrier and keeping proof of postage, as we are not liable for items that go missing in transit.
Outcome of Faulty Return Assessment
Once we confirm the fault, we will exchange the item, provide store credit, or refund the full cost, including any delivery charges where appropriate. If the item is found to be without fault, we will contact you and return the item.
Wear & Tear
DWR (Durable Water Repellence) Coating
Please note that no DWR finish is permanent. To maintain performance, regularly clean your garment or footwear and occasionally reproof it. We recommend using Nikwax or Grangers products.
Footwear Wear and Tear
All shoes come with a 1-year warranty subject to relative wear and tear. Typically, a pair of runners lasts between 500km – 800km. The terrain you use your footwear on will affect its lifespan. For advice on the right footwear for your needs, speak with one of our experts – Contact Us.
